1. Overview
Shorelines Slots at Kawartha Downs operates as a land-based gaming facility in Fraserville, Ontario, under the regulatory authority of the Alcohol and Gaming Commission of Ontario (AGCO) and within the provincial framework established by the Ontario Lottery and Gaming Corporation (OLG). All responsible gaming practices at this facility are governed by these frameworks and by the corporate standards of Great Canadian Entertainment, the majority operator of Ontario Gaming East Limited Partnership, which manages the property.
This document sets out the responsible gaming obligations, player protection tools, access conditions, and support resources that apply to guests at Shorelines Slots at Kawartha Downs.
2. Regulatory Framework
The facility holds a licence issued by the AGCO. As a condition of that licence, the property is required to comply with all AGCO standards relating to gaming integrity, fair play, security, and responsible gambling. OLG, as the provincial Crown corporation that owns the gaming assets and commissions their operation, sets additional program-level requirements that apply across all facilities in the East Gaming Bundle, including this property.
Compliance with AGCO and OLG requirements is mandatory. Failure to meet applicable standards may result in regulatory action, including suspension or revocation of operating authority.
3. Minimum Age Requirement
Entry to the gaming floor at Shorelines Slots at Kawartha Downs is restricted to individuals who are 19 years of age or older. This is the legal minimum age for gambling in Ontario.
Guests who appear to be under the age of 25 may be asked to present valid government-issued photo identification before being permitted access to the gaming area. Acceptable identification must confirm both age and identity.
Any individual who cannot confirm that they meet the minimum age requirement will be refused entry to the gaming floor. This policy applies without exception.
4. Self-Exclusion
Self-exclusion is a voluntary program that allows individuals to formally request that they be prohibited from entering the gaming floor at participating Ontario gaming facilities. The program is administered through OLG and applies across the provincial gaming network.
4.1 How to Enrol
Guests who wish to self-exclude may do so by:
- Speaking directly with Guest Services staff at the facility
- Contacting OLG through its provincial self-exclusion program channels
- Accessing self-exclusion resources through the PlaySmart program
Once enrolled, a self-excluded individual is prohibited from entering the gaming floor for the duration of their exclusion period. Attempting to enter the facility while under a self-exclusion agreement is a violation of the terms of that agreement.
4.2 Duration and Renewal
Self-exclusion periods are available for defined durations. Guests should confirm available options with Guest Services or through OLG program documentation. At the end of an exclusion period, reinstatement is not automatic and requires a formal process in accordance with OLG procedures.
4.3 Responsibilities During Exclusion
A self-excluded individual is responsible for complying with the terms of their exclusion. The facility takes reasonable steps to enforce exclusion agreements, including staff training and identification procedures, but detection cannot be guaranteed in all circumstances. Guests who are self-excluded and enter the facility do so in breach of their agreement and may be removed and subject to further action.
5. PlaySmart Program
PlaySmart is OLG’s responsible gambling program. It provides guests with information about how gaming works, the nature of odds and probability, and tools for managing gambling behaviour. PlaySmart materials and resources are made available at Ontario gaming facilities in accordance with OLG requirements.
Guests at Shorelines Slots at Kawartha Downs have access to PlaySmart resources as part of the provincial framework. These resources are informational and are intended to support informed decision-making, not to replace clinical or counselling services.
6. Staff Training and Duty of Care
Staff at the facility receive training in responsible gambling awareness. This training is intended to assist employees in identifying signs of potentially problematic gambling behaviour and in responding appropriately, including by directing guests to available support resources.
Staff are not authorised to provide clinical assessments or counselling. Their role is to ensure that guests are informed about available tools and that the facility’s responsible gaming obligations are followed in day-to-day operations.
7. Support Resources
Guests who have concerns about their own gambling behaviour or that of someone they know may contact the following:
Problem Gambling Helpline (Ontario): 1-888-230-3505
This is a free, confidential service available 24 hours a day, seven days a week.Responsible Gambling Council: An independent non-profit organisation that provides education and support related to problem gambling prevention. The Council operates PlaySmart Centres at certain Ontario gaming facilities and supports the broader provincial responsible gambling framework.
8. Guest Responsibilities
Guests are expected to:
- Comply with the minimum age requirement
- Adhere to the terms of any self-exclusion agreement they have entered into
- Engage with gaming within their personal financial and time limits
- Notify Guest Services if they require information about responsible gaming tools or support referrals
The facility does not accept responsibility for gambling decisions made by guests who have been provided with access to responsible gaming information and tools.
9. Contact and Assistance
For questions related to responsible gaming at Shorelines Slots at Kawartha Downs, guests may contact the facility directly:
- Address: 1382 County Road 28, Fraserville, Ontario, K0L 1V0
- Phone: 705-939-2400
- Email: [email protected]
Guest Services staff are available during facility operating hours to assist with responsible gaming enquiries, self-exclusion information, and referrals to external support services.
10. Policy Administration
This responsible gaming policy is maintained in accordance with AGCO licensing conditions, OLG program requirements, and the corporate social responsibility standards of Great Canadian Entertainment. The policy is subject to revision when regulatory requirements change or when operational procedures are updated. Guests are encouraged to confirm current procedures directly with Guest Services or through OLG official communications.